Certified by TMA (The Monitoring Association) as a level 2 alarm operator, I have applied the rigorous professional standards set forth by the international body of The Monitoring Association at every level of training for CV Surveillance Specialists. Although our clients require custom solutions for their monitoring needs, it is my job to ensure that all CV procedures and protocols adhere to the values and best practices set forth and continually refined by TMA since their incorporation in 1950. The ethics of integrity, communication, customer service, and cooperation with law enforcement are just some of the guiding principles included in our exhaustive training program.
All CV Specialists are continually trained, re-qualified, and educated in a progressive manner designed to elicit ever-improving performance and expertise in all areas of Surveillance Monitoring and customer service. Moreover, each Specialist is professionally certified in CPR, First-aid, and AED use, in order to assist in any life threatening situations that may arise.
Just some of the areas in which CV Specialists are trained and regularly examined include:
- Emergency response
- Camera based surveillance and observational techniques
- Incident reporting and emergent situation handling
- Property assessment methodologies
- Environmental integrity reporting
- Alarm verification
- Virtual gate greeting and residential privacy
- Onsite behavioral monitoring
- Proficiency in industry standard CMS, access control, and alarm systems
- Criminal intervention and communication with law enforcement
This diverse set of skills and standards continues to grow, adapting to various client demands as Centralized Vision evolves. Each CV Specialist is constantly challenged and supervised on a minute-by-minute basis, with hands-on training from myself and our staff of experienced supervisors in order to maintain a tightly controlled and perpetually increasing standard of excellence.