CV’s virtual greeter service featured in HOA Advisors magazine

HOA-Advisors_winter2014-PhoenixThe upcoming winter issue of HOA Advisors magazine features an article about how the virtual greeter service provided by Centralized Vision can provide as-good or better security than on-site security personnel at a fraction of the cost.

Technology to the Rescue: Virtual Greeter 75% Less Expensive than On-site Security Officers

Keeping one’s community safe is of primary importance to any HOA. But the cost of hiring on-site security officers can eat up a huge chunk of association resources. Thankfully, new advancements in security systems technology can reduce costs significantly, without sacrificing quality of security.

Here’s a look at what you expect from a good security solution, and the way they are handled by a virtual vs. on-site security service:

  1. Control access – Automated gates can be circumvented by people who tailgate residents as they enter. But if the security officer is sitting at the gate all the time then they can’t be roaming the community on alert for other issues. Centralized monitoring allows the virtual security officer to be everywhere at once – greeting residents vocally at the gate one moment and keeping an eye on a landscaper across the community in the next moment. License plate recording keeps track of who goes in and out.
  1. Recognize residents vs. strangers – A security officer may or may not get out of their car to meet and get to know residents. Facial recognition software and resident database management makes it possible for virtual security technicians to know who’s who and act accordingly.
  1. Monitor visitors such as vendors and landscapers – An on-site security officer can only be in one place at a time, whereas a virtual security technician has access to all community common areas at once.
  1. Detect suspicious activity and intervene – If the on-site officer happens by when suspicious or criminal activity occurs, he can intervene. With real-time remote camera monitoring, suspicious persons are easier to spot and law enforcement authorities can be notified immediately to intervene and pursue suspects.
  1. Keep an eye on your community at all times – Virtual safety-certified technicians are on-call 24/7/365, at one-quarter of the cost of the same availability by an on-site security officer.

With access to cameras, audio speakers, and the residential database live in real-time, virtual security technicians can be proactive, rather than reactive, and provide a level of service that would normally necessitate hiring a full-time on-site security officer.

If your association doesn’t have a budget to support an on-site security officer, or if you have one but would like to use a lot of that money for other projects, a real-time camera monitoring system may be the cost-effective solution you need.

Increase in Auto Inventory Could Lead to Potential Criminal Activity at Car Dealerships

By Tom Vigilante, Jr.

The current economic rebound has been great news for auto dealerships throughout the United States.

According to a recent J.D. Powers and Associates study, new cars and trucks sales are expected to reach nearly 1.5 million vehicles in March and experts are forecasting that 15.3 million automobiles will be sold in 2013.

Because growth in auto sales is outperforming earlier expectations, dealerships in Arizona are adding more vehicles on their lots to satisfy customer’s demands. However, an increase in an auto dealer’s inventory may also bring the potential of theft, vandalism and trespassing at dealerships.

Providing real-time video managed services for auto dealerships has developed into a core part of our business at Centralized Vision. With the addition of Earnhardt Cadillac in North Scottsdale and Desert Cadillac in Scottsdale as clients recently, Centralized Vision now monitors 16 auto dealerships in the Phoenix metropolitan area.

By providing remote-camera monitoring with real-time response actions, our technicians have been successful in capturing and arresting trespassers, graffiti taggers and thieves on the property of various clients, including car dealerships. Centralized Vision posts signs throughout our client’s properties to act as deterrents and if available, has the ability to utilize one or two-way audio speakers, to speak throughout the property with, to warn would-be criminals that they are being watched. Our service has proven to be a more affordable and efficient option when compared to other similar security options, with savings up to 85 percent less than the typical physical security officer.

As long as the economy continues to grow, people will continue to purchase big-ticket items like new vehicles. Centralized Vision’s service is designed to eliminate petty theft and vandalism and to ensure vehicles remain on the lot so auto dealers can meet consumer’s demands.

Tom Vigilante, Jr. is President & Founder of Centralized Vision, which has offices in Phoenix, Las Vegas and Denver. For more information on real-time video managed services or GPS monitoring, go to centralizedvision.com or call 855-888-8094.

Phoenix Police Arrest Metal Thief at Arizona Recycling Facility

A Centralized Vision technician noticed that a male suspect was trespassing on the property of Arizona Recycling Corp. after seeing him on video surveillance going through copper and other metal materials in cardboard bins at 8:45 p.m. on Feb. 13, 2013. The technician immediately called the Phoenix Police Department’s dispatch center and three units were sent to inspect the property near downtown Phoenix.

In the video, the suspect was spotted on Arizona Recycling Corp.’s property by the spotlights from a Phoenix Police Department helicopter. Phoenix Police confirmed seeing the suspect on property at 8:57 p.m. Five police officers, along with a K-9 unit, entered the property at 9:17 p.m. to search for the suspect. At 9:25 p.m., two officers can be seen on video escorting the suspect on the property in handcuffs.

The Centralized Vision technician confirmed with Phoenix Police Department’s dispatch at 10:29 p.m. the suspect was arrested and going through processing at a local jail.

Scottsdale Police Arrest Metal Thieves After Video Surveillance Capture at Vacant Auto Dealership

By Tom Vigilante, Jr.

A large portion of our client base at Centralized Vision that we provide video surveillance monitoring for are auto dealerships throughout the Phoenix metropolitan area. Overall, we provide remote-camera monitoring with real-time response options at 14 car dealerships in Arizona.

The dealerships have a variety of reasons (theft, trespassing, vandalism) of why they would need a company like ours to routinely monitor closed-circuit video cameras on their properties at various times throughout the day. However, a technician at our centralized tech center noticed suspicious activity after seeing two trespassers on camera recently at the vacant Infiniti of Scottsdale dealership we monitor in Scottsdale.

As you can see while watching the video, the cameras we monitor caught two suspects climbing over a locked gate on the property. After numerous cameras on the property provided detailed video images of the two suspects collecting copper pipes and other metals, our technician contacted the Scottsdale Police Department’s dispatch operator to alert local authorities of the criminal activity.

Within five minutes, one Scottsdale police officer was at the property, and another unit arrived at the auto dealership shortly after. Later in the video, the police officers can be seen arresting the suspects and also locating a bag of metal objects the criminals stashed on the property. The Scottsdale police officers were in contact with our technician to verify they were apprehending the correct people.

Although we usually see people trying to steal copper and other metals from recycling facilities we monitor, this video capture is proof that any crime can be committed on the property of various types of businesses.

Tom Vigilante, Jr. is President & Founder of Centralized Vision, which has offices in Phoenix, Las Vegas and Denver. For more information on real-time video verification services or GPS monitoring, go to centralizedvision.com or call 855-888-8094.

Centralized Vision Tabs Casey Casdorph as Company’s 2012 “Tech of the Year”

By Tami Vigilante

My husband, Tom, and I have seen incredible growth for our company in the video security monitoring industry since starting Centralized Vision five years ago. In 2012, we grew our revenues more than 30 percent and expect similar growth in 2013 as well.

The main ingredient that has allowed our company to grow exceptionally fast is the family atmosphere we created at Centralized Vision. We have a group of dedicated employees that are passionate about their jobs and understand the importance of protecting the assets that Centralized Vision is contracted to monitor for our clients.

However, Casey Casdorph stood out among all of the employees at our company this past year and was named Centralized Vision’s 2012 Tech of the Year.

Casey Casdorph
As a tech working from our centralized tech center at company headquarters in Phoenix, Casey monitors closed-circuit security feeds from surveillance cameras located on the properties we manage for our clients.When seeing suspicious activity through the camera surveillance monitors on his computer screen, Casey logs the activity in our computer system and can use a variety of methods to deter the suspect from committing a crime, including dispatching local law-enforcement authorities to the property.

In 2012 alone, Casey captured seven suspects on camera either trespassing or stealing from properties we monitor. One incident included a naked male trespasser near a trash dumpster behind a West Phoenix shopping center that attracted the attention of the Phoenix Police Department and its police helicopter hovering above the property. Video surveillance Casey captured from the incident was broadcast on local Phoenix television stations 3TV (KTVK-Ch. 3) and Fox 10 (KSAZ-TV, Ch. 10) during their nightly newscasts in October 2012. Casey also captured suspects steeling copper and other metals on video from a recycling facility Centralized Vision monitors in 2012.

Casey started working for Centralized Vision in July 2011 and focused on Information Technology while earning an AA degree from Phoenix College. He plans to pursue his Bachelor’s degree in the near future.

Congratulations Casey on being named Tech of the Year and providing deterrents and services to make the community safer for our family and others to live in.

Tami Vigilante is Executive Vice President & Co-Founder at Centralized Vision. For more information on real-time video verification services or GPS monitoring, go to centralizedvision.com or call 855-888-8094.

Camera Surveillance Catches Trespasser on Video Surrendering to Phoenix Police with Guns Drawn

A Centralized Vision technician noticed suspicious activity at 3:15 a.m. on November 28 when conducting camera monitoring tours of a North Phoenix facility after seeing a Caucasian male enter his security camera view on a bicycle and closing the bin doors of a dumpster area. Knowing that the suspect was trespassing on a client’s property, the technician notified the Phoenix Police Department immediately.

At 3:34 a.m., the camera surveillance shows two Phoenix police officers arriving on the property and cornering the suspect at gunpoint near the trash dumpster. After the suspect surrendered, the police officers received his identification and found no arrest warrants or criminal history when running his files electronically. The male suspect was issued a trespassing warning and left the property. By 3:51 a.m., the cops left the property secure of no criminal activity.

Real-Time Video Monitoring Could Deter Car Thefts at Phoenix Shopping Malls

By Tom Vigilante, Jr.

With Black Friday and the holiday shopping season fast approaching, Phoenix’s ABC television affiliate recently aired a segment on their evening news about the number of car thefts at Valley shopping malls.

According to research done among car thefts at Phoenix-area malls from September 2011 to August 2012, ABC 15 (KNXV-TV, Ch. 15) reported that Metrocenter in Phoenix had the most occurrences with 84 cars stolen on its property during the 12-month time frame. Arrowhead Towne Center in Glendale ranked second with 56 thefts, Arizona Mills in Tempe was third with 33 and Desert Sky Mall in Phoenix was fourth with 31. Car thefts for other malls included Tempe Marketplace (12), Scottsdale Fashion Square (5), Mesa’s Fiesta Mall (5), Mesa’s Superstition Springs Center (3) and Chandler Fashion Center (2).

The National Insurance Crime Bureau reports that New Year’s Day is the leading holiday for reported vehicle thefts, while Christmas Day repeats annually as the holiday with the fewest reported cars stolen. The NICB reminds drivers to be alert during the busy holiday season by parking in well-lit areas at shopping centers, keeping packages in the trunk or out of sight and making sure vehicles are locked while parked.

Although Phoenix led the nation in auto thefts in 2002, NCIB data now ranks the Valley 60th among 366 metro areas in car thefts. According to the Arizona Republic, the decrease in car thefts can be attributed to the creation by the Arizona State Legislature of the Arizona Automobile Theft Authority, which trains police officers, provides funding for prosecutors dealing in auto-theft cases and issues bait cars to lure thieves.

While the decrease in auto thefts in the Phoenix metropolitan area has decreased significantly, there is still work to be done to prevent additional displeasure for car owners in the future.

Centralized Vision provides pro-active protection of properties and assets by using remote-camera monitoring with real-time response actions for companies, including strip malls and shopping centers. We have a technician at our corporate headquarters monitor closed-circuit video cameras throughout parking lots and closed-off areas of various shopping centers 24 hours a day to prevent car thefts, trespassing and personal attacks.

When our technician views a crime being committed on camera, he or she can immediately alert local law enforcement to dispatch police officers to the property, and even provide them with a photo or video in real time to track down the suspect. Some of our client’s CCTV cameras are equipped with voice response features, allowing Centralized Vision technicians to warn a suspect they are being watched on video and deter a crime from being committed.

Although Christmas shoppers can take precautions to prevent their automobile from being stolen at Phoenix shopping centers, it is always a good idea for malls to invest in additional resources to make their customers feel safe during the holiday season.

Tom Vigilante, Jr. is President & Founder of Centralized Vision, which has offices in Phoenix, Las Vegas and Denver. For more information on real-time video verification services or GPS monitoring, go to centralizedvision.com or call 855-888-8094.

Naked Man Caught on Video Surveillance While Trespassing at Phoenix Shopping Center

Centralized Vision’s video monitoring technician immediately alerted the Phoenix Police Department after noticing from a surveillance camera that a white male was trespassing in a fenced-off area on the property of the West Highland Shopping Center in west Phoenix during the evening on October 9.

After going behind a trash dumpster on the property, the white male proceeded to remove his clothes until he was naked and appeared to be looking at a magazine. A Phoenix Police vehicle can be seen in the background midway through the video while the male trespasser maneuvers around the trash dumpster. Phoenix Police also dispatched a helicopter to the scene as bright lights can be seen shining on the suspect while he hides behind the dumpster. The male was able to put a few items of his clothing back on and then was seen walking out of the view of the camera monitoring the scene as a police car arrives near the trash dumpster.

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Catching Female Trespassing Suspect Proves Centralized Vision’s Role as Crime Deterrent


Centralized Vision sees female suspect trespassing on client’s property and calls Phoenix Police at 8:03 p.m.

At 8:50 p.m., Phoenix Police officers escort female suspect from secured area of the property without an arrest.

By Tom Vigilante

What separates Centralized Vision from most security companies is that we offer remote-camera monitoring with real-time response options. Centralized Vision’s 24-hour technicians constantly monitor our clients’ property and assets through video verification and serve as a deterrent to prevent crimes from occurring.

To further prove that point, one of our technicians was recently monitoring the video feed during routine tours of the security cameras at the West Highland Shopping Center in Phoenix one evening. Around 8 p.m., our technician noticed a female walking around the loading dock that was in a secured area behind Food City. At 8:03 p.m., our technician called the Phoenix Police Department’s dispatch and described the female trespassing suspect to them. Phoenix Police dispatched a unit to the shopping center at 8:06 p.m., and by 8:11 p.m. a police officer had arrived on the east side of the property. The police officer did a quick visual inspection while patrolling the property but did not see the female suspect and left the property at 8:16 p.m.

After another tour of the video feed from the shopping center at 8:23 p.m., our technician noticed the female suspect was still trespassing on the property and called the Phoenix Police Department’s dispatch again. Two police officers arrived on site at the shopping center at 8:50 p.m. and found the female suspect. They alerted the female that she was in a secure area at the shopping center and that she was trespassing. The police officers escorted the female suspect off the property at 9:02 p.m. and left the scene.

Although the female suspect was not arrested, an example like this shows how Centralized Vision acts as a deterrent to criminal activity on our clients’ property in addition to the perseverance of our technicians to work with local police departments as a team. We have established great relationships with local law enforcement agencies so that they can trust our technicians for giving them detailed information when we call them after witnessing criminal activity.

Tom Vigilante, Jr. is President & Founder at Centralized Vision. For more information on real-time video verification services or GPS monitoring, go to centralizedvision.com or call 855-888-8094.

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