Tom Vigilante, Jr., President/CEO & Co-Founder of Centralized Vision, is an expert in innovative safety and security solutions after spending more than 26 years in the security industry. Headquartered in Phoenix, with a fully redundant command center in Mexico, Centralized Vision is a leading company that offers LIVE Virtual safety and security monitoring for partners and organizations throughout the world.
With his wife Tami, Vigilante founded Centralized Vision (CV) in 2007 after hearing the frustrations of business representatives who had difficulty in preventing property damage and theft with un-monitored/reactive security cameras. Harnessing innovations in technology and increased bandwidth on the internet that enabled live video streaming, Vigilante developed an innovative security platform. From its conception, and by taking an agnostic approach, CV has provided proactive protection of property and assets for companies by using remote-camera monitoring with real-time response options. Today's CV acts as a remote guard, concierge, or engineer, either independently, or collectively. From its US and MEX based fully redundant command centers equipped with highly trained safety-certified Specialists 24/7/365, CV provides real-time customized and individually tailored monitoring solutions for organizations covering all types of verticals.
Vigilante received his start in the security industry while in high school as a part-time security officer working for Vigilante Security Services (VSS), a security services company his parents founded in 1988.
After graduating college with a bachelor's degree and spending several years in sales and marketing, Vigilante returned to VSS in a sales role. Shortly thereafter Vigilante was promoted to Vice President, Senior Vice President and Executive Vice President. He has been active with many associations, such as the American Society for Industrial Security (ASIS) Phoenix Chapter, Building Owners and Managers Association (BOMA) of Greater Phoenix, National Association of Industrial and Office Properties (NAIOP) and Arizona Association of Community Managers (AACM).
Prior to earning a bachelor's degree from Arizona State University in 1996, Vigilante played baseball at Glendale Community College, the University of Arizona and Point Loma Nazarene University in San Diego. He and his wife, Tami, currently reside in Scottsdale, Ariz. with their children, Dayne and Tatum.
Tami Vigilante, Chief Financial Officer and Co-Founder of Centralized Vision, developed core customer service philosophies that have enabled the company to grow rapidly while maintaining strong client retention. She and her husband, Tom Jr., founded Centralized Vision more than a decade ago after hearing from frustrated business owners who had difficulty in preventing property damage and theft with un-monitored security cameras. Having served CV in a variety of roles since its conception, she is currently focused on HR, marketing and accounting responsibilities.
Having started her career in business and marketing, Vigilante knows well what it means to put the customer’s needs first. She developed her customer service and office management skills while working for IKON Office Solutions for seven years. She began her career as an Office Manager and was quickly promoted to Assistant for the company’s Vice President of Sales & Marketing, which allowed her to develop customer service strategies while networking with new business clients. Vigilante became a Junior Sales Representative and supported a team of five Senior Sales Representatives before owning her own territory as a Sales Representative. She met her husband while working at IKON and left her position to start a family while Tom rejoined his parent’s security company, Vigilante Security Services (VSS), as a Vice President. Since 2007, her talents have helped fuel the evolution of Centralized Vision from a concept to a fully-realized business with many satisfied clients.
As the mother of two children, Dayne and Tatum, Vigilante is proud that Centralized Vision is providing deterrents and services to make the world safer for her family and others to live in.
Rich Flanagan is the Executive Vice President, for Centralized Vision. He oversees Centralized Vision’s Smart Partner Program, corporate marketing and client retention. With more than 20 years’ experience as a visionary leader with a successful track record as a top sales and marketing professional, Rich brings an in-depth understanding and passion for building companies and brand awareness through culture and customer experience.
Prior to joining Centralized Vision, Rich served as a principal and key member of the executive team at AmeriFirst Financial, Inc. There, he played an instrumental role in helping grow the firm from two branches with 50 employees and $30 million in monthly production to 50-plus branches with approximately 500 employees and more than $200 million. As co-founder of AmeriFirst Financial’s Educate2Earn marketing platform, Rich possesses expertise in creating innovative tools and solutions for measurable results.
At Centralized Vision, Rich has nurtured and grown the channel partner program, taking it to new heights to support the increasing safety and security needs of companies seeking comprehensive, customized solutions. In addition, he led the creation of Vision Information Center (V.I.C.), Centralized Vision’s proprietary software designed to drive internal efficiencies.
Rich possesses a value-first mentality where the needs of customers and partners are priority. By drawing from his previous experience as a top producing sales executive, he uses this firsthand knowledge to align sales and marketing strategies.
Michelle Schemel, Director of Channel Development, is the newest member to join the Centralized Vision team. Michelle’s main focus will be to provide education to CV’s Integrator partners to ensure that no opportunities are missed in customizing matched CV offerings to the needs of all clients, both existing and new.
Michelle brings her 20 plus years in customer experience and sales leadership, as well as her well-known servant leadership style, inspiring team members to bring their best efforts daily to positively impact customers.
After managing a successful dental practice for 12 years, she went into medical sales in a very competitive local market where she sharpened her sales skills, consistently exceeding goals for more than 7 years. She then spent 2 years at American Express, growing a new inside sales department from 40 sales consultants to more than 200, reaching combined individual, and team goals. And for the past 7 years, Michelle continued her career at AmeriFirst Financial, a local mortgage company where she provided marketing and sales support nationally to both individual contributors and executive level team members. This is where she continued to demonstrate effective communication and the ability to foster a positive work culture, both instrumental in growing AmeriFirst Financial exponentially in a short period of time.
Christine Dona, Operations Manager at Centralized Vision, first started exploring a career in physical security as a security officer in 2018. Soon thereafter, she realized that her passion lay more within the world of virtual security, which is when her career path changed direction. Initially hired with Centralized Vision as a Surveillance Specialist, Christine quickly excelled and advanced through the chain of command — from Shift Supervisor to Lead Supervisor — before being promoted to her current position as Operations Manager.
Christine’s strong communication skills and passion for providing unmatched customer service have allowed her to continue developing the tools needed to build strong client relationships and earn the trust of all Centralized Vision Smart Partners. Her passion and dedication continue to serve as the foundation she builds upon to manage and support an ever-growing corporation and team of diverse and talented Surveillance Specialists.
With several years of experience in the customer service industry, Christine is deeply committed to putting both employee and customer needs first while ensuring every interaction reflects the highest level of professionalism and care. As a mother of three, a wife, and a pet owner, she has developed exceptional patience and confidence, helping her successfully manage the many responsibilities she holds within Centralized Vision.
From organizing and scheduling employees to disseminating information between customers and internal teams, Christine works tirelessly every day to ensure the continued success of Centralized Vision, its customers, and the shared mission of protecting what matters most — both inside and outside CV.
Travis Keen serves as the Training Manager at Centralized Vision, where he leads the onboarding and development of Monitoring Specialists. He is responsible for delivering comprehensive introductory training, equipping new hires with essential knowledge of company software, procedures, and performance expectations. In addition, he facilitates ongoing training programs for existing employees, ensuring continuous skill development and operational excellence.
Through effective use of internal communication channels, Travis keeps staff informed of both location-specific priorities and companywide objectives. His clear, consistent messaging helps align teams and supports a unified approach to achieving organizational goals.
Before joining Centralized Vision, Travis built a strong foundation in customer service as a retail manager. He brings that experience into his current role, excelling at addressing both employee and customer concerns with a friendly, compassionate approach that fosters trust while upholding company standards.
With extensive knowledge our of monitoring protocols and the systems that support them, Travis plays a key role in keeping employees informed, engaged, and prepared to perform at their best.
As the Systems Integrations Manager at Centralized Vision (CV), Steven Lantz oversees the integration and configuration of a wide variety of systems to be monitored from within the CV national command center, with a strong emphasis on safeguarding seamless, safe and secure, remote monitoring of customer environments. He specializes in the network setup and configuration of security cameras, access controls, smart systems, communication devices and related monitoring technologies. Steven ensures that every monitored system is successfully connected to CV’s infrastructure. In this client/partner-facing role, Steven is responsible for coordinating efforts related to necessary connections and to troubleshooting complex setups that utilize either customers’ existing or newly installed technology.
Steven joined Centralized Vision in 2019 as a Surveillance Specialist, proactively watching and reacting in real time by monitoring various system devices for customers across North America, including cameras, Audio Voice Down, panic call boxes and access control systems. In less than one year, he was promoted to Shift Supervisor and in 2021, to Systems Integration Assistant.
His dedication to Centralized Vision and deep appreciation of the company’s family culture have developed a passion for advancing in the field of virtual safety and security monitoring. Steven thrives on the uniqueness and complexity of each integration project and facing new challenges every day. He takes pride when customers’ special systems across the country are up and running smoothly — and are “live” within the National Command Center for 24/7/365 remote monitoring.
When he’s not collaborating with clients and partners from Centralized Vision’s command center, Steven can be found pursuing A+, Network and Security certifications. Also, this second-generation Arizonan and NFL fan can be found traveling the country in pursuit of visiting all 50 states.
As the Cyber Security Specialist at Centralized Vision (CV), Kyle Mason serves to mitigate cyber threats and safeguard the company’s digital infrastructure within its 24/7/365 National Command Center and for all CV valued Partners and end users. He is responsible for the continuous Cyber training of the center’s surveillance specialists to ensure personnel are well-equipped to recognize and respond to ever present threats. In addition to staff education, Kyle works closely with the IT team, assisting with the hardening of systems and networks, providing potential threat analysis, and conducting penetration testing.
Kyle began his tenure at Centralized Vision as a Surveillance Specialist, proactively watching and reacting in real time by monitoring various system devices for customers across North America, including cameras, Audio Voice Down, panic call boxes and access control systems. Prior to his current role, Kyle served as a grave shift supervisor.
Prior to joining Centralized Vision, Kyle worked locally for a Security Services provider, serving as a HIPAA Compliance Officer for Phoenix Children’s Hospital. There, he was responsible for ensuring patient confidentiality among staff and providing cyber hygiene training and cyber security seminars.
Kyle brings his passion for problem solving as well as analytic, critical thinking and technical writing skills to Centralized Vision. A self-proclaimed enthusiast of all-things technical and computing, he considers his role as Cyber Security Specialist as an opportunity to bring his hobby to work.
An Arizona native, Kyle attended Embry-Riddle Aeronautical University where he earned a bachelor’s degree in Global Security and Intelligence Studies. During his junior and senior years, he was awarded the Dean’s List for four consecutive semesters. As an Eagle Scout, Kyle can be found volunteering in his free time.
Kyle received AVERT Active Shooter Training through HSI and Nonviolent Crisis Intervention Training through the Crisis Prevention Institute; and is a Certified Healthcare Safety Officer through the International Association for Healthcare Security and Safety (IAHSS).
Jessica Gonzalez
Human Resources Manager | Centralized Vision
As the Human Resources Manager at Centralized Vision, Jessica Gonzalez plays a vital role in supporting the daily employee relations needs and long-term growth of the company’s team of more than 50 employees. She oversees key HR functions such as benefits administration, training and development, and attendance management of the company’s 24/7 National Command Center. Dedicated to upholding Centralized Vision’s close-knit, family-oriented culture, Jessica ensures team members feel supported, empowered and connected as they deliver around-the-clock virtual safety and security monitoring services.
Jessica joined Centralized Vision in 2021 as a Surveillance Specialist, proactively watching and reacting in real time by monitoring the security devices for customers across North America. She was promoted to Supervisor in 2023. Jessica began her career in the field of security in 2013, as a Security Officer/Supervisor at Allied Universal in Los Angeles. She served as a Security Dispatcher at Cypress Private Security and as an Office Manager at GSG Protective Services.
With a Master’s in Business Management from the Keller Graduate School of Management of DeVry University, the security industry has always intrigued and inspired Jessica. But it was her passion for people — supporting them, guiding them and helping them grow — that led her to earn a second master’s degree from Keller Graduate School in Human Resources Management/Personnel Administration. A true “people person,” Jessica blends her security expertise and frontline experience at Centralized Vision with an understanding of HR best practices to create a meaningful culture where employees are valued.
When she’s not upholding her human resources responsibilities, Jessica can be found traveling by train, plane or automobile across the U.S. or abroad. Having seen three of the Seven Wonders of the World, she is in pursuit of visiting all seven. She lives in Glendale, Ariz., with her fiancé and “baby sister.”